MAHREZIA BEN NAJAH

Debt Collection Officer

 Strategy development for Debt collection for credit cards .  Follow up and collect Bad debts form companies and individuals  Negotiation of Payment Plans .  Resolving disputes ,  Maintaining client relationships to ensure the company's financial growth .

• Strategy development for Debt collection for credit cards .
• Follow up and collect Bad debts form companies and individuals
• Negotiation of Payment Plans .
• Resolving disputes ,
• Maintaining client relationships to ensure the company's financial growth .

 Oversaw operations of three restaurant branches, ensuring consistent quality and service .  Managed and trained staff across all locations, improving performance and employee retention.  Coordinated inventory, scheduling, and budgeting to optimize operational efficiency.  Implemented marketing initiatives and customer service strategies to drive sales growth.  Monitored financial performance and reported key metrics to senior management.

• Oversaw operations of three restaurant branches, ensuring consistent quality and service .
• Managed and trained staff across all locations, improving performance and employee retention.
• Coordinated inventory, scheduling, and budgeting to optimize operational efficiency.
• Implemented marketing initiatives and customer service strategies to drive sales growth.
• Monitored financial performance and reported key metrics to senior management.

 Supervised daily operations of sales floor, coordinating staff activities and maintaining high service standards.  Conducted regular performance evaluations of team members, providing constructive feedback and development plans.  Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.  Streamlined workflows by identifying inefficiencies and deploying process enhancements to increase operational effectiveness.  Managed three locations

• Supervised daily operations of sales floor, coordinating staff activities and maintaining high service standards.
• Conducted regular performance evaluations of team members, providing constructive feedback and development plans.
• Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
• Streamlined workflows by identifying inefficiencies and deploying process enhancements to increase operational effectiveness.
• Managed three locations

 Founder of the company.  Strategy Development for the company (Marketing & sales)  Manage, Train and Mentored production, fostering a culture of safety, teamwork, and continuous improvement.  Coordinated with multiple departments to streamline production processes, reducing downtime and costs.  Oversaw daily workshop operations, coordinating staff activities and maintaining workflow efficiency.  Developed and enforced quality control measures to ensure compliance with industry standards and client specifications.  Managed inventory levels, ensuring timely procurement of materials while minimizing excess stock.  Collaborated with cross-functional teams to drive innovation and streamline processes.  Cultivated relationships with key stakeholders, fostering partnerships that supported the company's growth and development.  Developed and supervised staff by providing orientation, training, support and direction.  Evaluated departmental performance and developed improvements to key operations.  Reviewed reports, recommendations and requests from subordinate leadership.

• Founder of the company.
• Strategy Development for the company (Marketing & sales)
• Manage, Train and Mentored production, fostering a culture of safety, teamwork, and continuous improvement.
• Coordinated with multiple departments to streamline production processes, reducing downtime and costs.
• Oversaw daily workshop operations, coordinating staff activities and maintaining workflow efficiency.
• Developed and enforced quality control measures to ensure compliance with industry standards and client specifications.
• Managed inventory levels, ensuring timely procurement of materials while minimizing excess stock.
• Collaborated with cross-functional teams to drive innovation and streamline processes.
• Cultivated relationships with key stakeholders, fostering partnerships that supported the company's growth and development.
• Developed and supervised staff by providing orientation, training, support and direction.
• Evaluated departmental performance and developed improvements to key operations.
• Reviewed reports, recommendations and requests from subordinate leadership.

 Managed relationships with key stakeholders, including suppliers and logistics partners, to facilitate smooth export operations. (Production of Inertial Decoration Material)

• Managed relationships with key stakeholders, including suppliers and logistics partners, to facilitate smooth export operations. (Production of Inertial Decoration Material)

 Led sales team in developing strategies to increase market penetration and maximize revenue growth.  Collaborated with marketing team to create compelling promotional campaigns, boosting brand visibility.  Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.

• Led sales team in developing strategies to increase market penetration and maximize revenue growth.
• Collaborated with marketing team to create compelling promotional campaigns, boosting brand visibility.
• Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.